ciunkos.com/Glossary

Product analytics

Retention

The share of users who come back and use a product again in later weeks or months, usually shown per sign-up cohort.

Retention is read from a cohort chart: users grouped by the week they signed up, and the share of each group still doing a key action one, two, four or more weeks later. A curve that flattens means a group found lasting value; a curve that keeps falling towards zero means the product leaks. Count a meaningful action, not just a visit, or the number flatters you.

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Related terms

  • Activation rate: The share of new users who reach the first real use of a product within a set time.
  • Conversion funnel: The ordered steps users take towards a goal, such as visit, sign-up and payment, with the share who get from each step to the next.
  • Tracking plan: The short list of events a product sends, with names, properties and where each is captured.

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