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Postmortem (blameless)

A written review after an incident: what happened, why, how it was handled and what changes so it does not repeat.

Blameless means the question is which conditions let a reasonable person make that mistake, not who made it. People then report problems early instead of hiding them. A good postmortem has a timeline, the impact on users, contributing causes and a few concrete actions with owners and dates.

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Related terms

  • Runbook: A short document that tells someone else how to run a system: where it lives, how to deploy, how to recover.
  • Observability (o11y): Being able to tell what a running system is doing, and why, from the data it emits: logs, metrics and traces.
  • RPO and RTO: How much data you can afford to lose (RPO) and how long you can be down (RTO) after a disaster.

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